Strategic Services Exec - SLED (Remote)

Tech Sales Jobs; Carlsbad (CA); Remote; USD 220,000 - 302,000; Full time

Job summary

Cisco's Customer Experience (CX) and Services team seeks a Chief Customer Outcomes and Services Strategist to drive the lifecycle of high-value services deals from discovery to closure. This role sits at the intersection of sales strategy, customer success, and technical innovation to deliver measurable outcomes.

You will orchestrate cross-functional teams, engage executive buyers, and shape account plans across a large region to grow recurring revenue while aligning service terms with client

Qualifications

• 4+ years in complex enterprise sales with 6–18 month cycles.
• Experience closing deals valued at $1M+ and renewals/upsell.
• Strong data analysis for sales forecasting and opportunity identification.
• Proven ability to influence executive buyers and cross-functional teams.

Responsibilities

• Lead complex, high-value services deals and negotiate terms that align with customer objectives.
• Oversee large or strategic regions to drive long-term service partnerships and satisfaction.
• Engage executive buyers by linking technical needs to business outcomes.
• Utilize data analysis to uncover opportunities, forecast sales, and identify market gaps.
• Drive cross-functional collaboration with Account Teams and Global Services to execute account planning.

Skills

Sales experience

Deal closing

Data analysis

Executive engagement

Cross-functional leadership

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Cisco's Customer Experience (CX) and Services team seeks a Chief Customer Outcomes and Services Strategist to drive the lifecycle of high-value services deals from discovery to closure. This role sits at the intersection of sales strategy, customer success, and technical innovation to deliver measurable outcomes.

You will orchestrate cross-functional teams, engage executive buyers, and shape account plans across a large region to grow recurring revenue while aligning service terms with client