Strategic ServiceNow Platform Architect

SRS Consulting Inc; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

SRS Consulting Inc. seeks a Platform Architect to act as a trusted architectural advisor. The role spans technical, strategic, and relational work to help customers realize full value from their ServiceNow investment, with focus on health, governance, roadmaps, data models, and AI capabilities.

You will guide solution design reviews, governance discussions, and cross-functional engagements. As part of customer engagements you will advise on platform strategy, prioritize remediation, manage

Responsibilities

• Conducting solution design reviews on customer and partner work
• Guiding customers in defining their platform roadmap and sequencing workflow adoption
• Advising on data architecture, integration strategy, and platform data model alignment
• Advising on AI capabilities including Now Assist and AI Agents adoption
• Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals
• Leading technical governance discussions and establishing governance frameworks
• Advising customers in establishing technical governance practices that prevent health degradation over time
• Interpreting platform health outputs across maintainability, performance, security, upgradeability, and user experience
• Developing and tracking prioritized remediation plans
• Advising customers on identifying and tracking technical debt and driving remediation planning
• Proactively identifying and tracking risks across architectural, technical, and platform health dimensions
• Assessing the potential impact of identified risks on the customer's platform strategy and value realization
• Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents
• Building and maintaining relationships across the customer stakeholder map
• Facilitating working sessions, architectural reviews, and executive conversations
• Maintaining the Customer Impact Plan as a forward-looking platform narrative
• Demonstrating platform capabilities in personal or demo instances when needed
• Coordinating with Impact Squad members to maintain a consistent customer message
• Escalating complex architectural decisions to peers or overlay resources
• Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
• Contributing knowledge and frameworks to the broader PA community

Job description

SRS Consulting Inc. seeks a Platform Architect to act as a trusted architectural advisor. The role spans technical, strategic, and relational work to help customers realize full value from their ServiceNow investment, with focus on health, governance, roadmaps, data models, and AI capabilities.

You will guide solution design reviews, governance discussions, and cross-functional engagements. As part of customer engagements you will advise on platform strategy, prioritize remediation, manage