ServiceNow Platform Architect

Syncredible Solutions; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Syncredible Solutions seeks a Platform Architect to act as a trusted advisor, guiding customers in aligning ServiceNow capabilities with business outcomes and enabling rapid value realization. The role concentrates on shaping platform strategy through expert guidance rather than direct implementation.

The candidate will lead governance, health, risk management, and executive engagements, while maintaining deep expertise in core platform areas and broad knowledge across the ServiceNow ecosystem.

Qualifications

• Translate business objectives into platform strategy.
• Guide platform roadmaps and sequencing of capabilities.
• Ability to articulate risks and governance requirements.

Responsibilities

• Provide architectural advisory to customers and internal teams.
• Lead governance discussions to maintain platform health, security, and upgrades.
• Identify and mitigate risks across architectural and health dimensions.
• Engage stakeholders from technical teams to executives in reviews and workshops.
• Demonstrate ServiceNow capabilities and align AI features with business outcomes.

Skills

Technical Architecture

Stakeholder Influence

Effective Communication

Problem-Solving

Business & Industry Acumen

Job description

At Syncredible Solutions, we believe in the transformative power of technology. we specialize in Digital transformation services, Enterprise solutions, Power BI Analytics solutions and staffing services.

Job Summary:

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

This is an advisory role focused on shaping the customer's platform strategy and direction, achieved through expert guidance rather than direct implementation.

Key Responsibilities:

• Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Required Skills and Competencies:

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.