ServiceNow Platform Architect

Tata Consultancy Services; Town of Oregon (WI); On-site; USD 130,000 - 190,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced Platform Architect to advise customers on maximizing their ServiceNow investment. You will shape platform strategy, sequence capabilities, and ensure scalable, secure architecture aligned with business outcomes.

The role emphasizes advisory leadership, governance, and cross-functional collaboration to deliver rapid value while maintaining long-term platform health.

Qualifications

• Experience designing scalable, secure ServiceNow platform architectures
• Ability to influence across organizational levels and executive stakeholders
• Clear communication of risks, platform direction, and decisions
• Diagnose complex, multi-threaded problems and propose scalable solutions
• Engage customer industry context and translate platform decisions into business outcomes
• Develop and maintain a ServiceNow platform/product roadmap and a sequenced adoption plan
• Deep ServiceNow platform knowledge including CMDB, CSDM, integrations, security, and lifecycle
• Expertise in ITSM and at least one other ServiceNow workflow area
• Industry-recognized certifications in CSA/CAD/CIS and advanced architecture/CTA
• AI capability guidance within ServiceNow context and Now platform certifications.

Responsibilities

• Translate customer objectives into a coherent platform strategy and roadmap
• Lead governance discussions and interpret health reports for remediation planning
• Identify and track risks; advise on mitigation before incidents
• Engage stakeholders from technical teams to senior leadership in reviews
• Demonstrate platform capabilities and guide customers through ServiceNow functionality
• Guide customers on adopting AI capabilities within their ServiceNow strategy

Skills

Technical Architecture

Stakeholder Influence

Effective Communication

Problem-Solving

Business & Industry Acumen

Platform & Product Roadmapping

ServiceNow Platform Knowledge

Architectural Knowledge

Workflow & Product Knowledge

AI Capabilities Guidance

Education

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

ArchX - Advanced Architecture

Certified Technical Architect (CTA)

Now Assist Essentials Certification

Now Assist Executive Micro-Certification

Agentic AI Executive Micro-Certification

Job description

Job Description

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realise the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realise the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.

This is an advisory role focused on shaping the customer's platform strategy and direction, achieved through expert guidance rather than direct implementation.

Must Have Technical/Functional Skills

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., , Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications: Required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed), AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

• Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Required Knowledge & Certifications

• ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.
• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).
• Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• Certifications:
• Required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed).
• AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Salary Range: $130,000 - $190,000 a year