Strategic ServiceNow Platform Architect

Homecare Homebase; Dallas (TX); On-site; USD 130,000 - 185,000; Full time

Job summary

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Platform Architect to lead architecture and governance for the ServiceNow platform, guiding a Platform Support Team and aligning solutions with business strategy.

You will document platform capabilities, analyze impacts of new requirements, and ensure best practices and policies are enforced. This role requires advanced ServiceNow knowledge and strong communication.

Qualifications

• 3+ years experience as a ServiceNow Platform Architect.
• Experience with database design and data modeling.
• Requirements-gathering experience and ability to map business to technical solutions.
• Experience with middleware and discovery technologies.
• Strong communication and documentation skills.

Responsibilities

• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Platform Support Team in implementation of best practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Contributes to governance processes
• Stays current on ServiceNow products and applicable integrated technologies

Skills

Enterprise Security & Architecture

IT Service Management

ServiceNow Administration

ServiceNow Development

JavaScript & Web Tech

REST & GraphQL Integrations

Scripting: JavaScript, HTML, CSS, TSQL

Performance Analytics

Communication Skills

Modern ServiceNow Features (Now Agent,

Education

Bachelor degree in Computer Science, Engineering, Math or related

Certified System Administrator

Certified Application Developer

CIS – IT Service Management

CIS – Customer Service Management

CIS – Project Portfolio Management

Tools

REST

JDBC

GraphQL

Integration Hub

Flow Designer

Job description

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Platform Architect to lead architecture and governance for the ServiceNow platform, guiding a Platform Support Team and aligning solutions with business strategy.

You will document platform capabilities, analyze impacts of new requirements, and ensure best practices and policies are enforced. This role requires advanced ServiceNow knowledge and strong communication.