Strategic Service Account Manager – Growth & Retention

Southland Industries; Carrollton (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Flexible spending plans

Paid parental leave

Paid holidays and vacation

Training and professional development

Wellness benefits

Job summary

Southland Industries seeks a dynamic Service Account Manager to develop and maintain relationships within assigned customer accounts, overseeing the sales process and acting as the primary point of contact to retain and grow these accounts. You will manage communications with customers, coordinate with the Service team for satisfaction, and address concerns as they arise.

In addition, you will prospect in the territory to develop new existing building owner-direct customers, sell maintenance

Qualifications

• Bachelor's Degree in relevant field or equivalent training or experience.
• 2+ years of direct relevant experience.
• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.

Responsibilities

• Develop and maintain positive relationships within assigned customer accounts and oversee the sales process.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales and handle questions/objections.
• Coordinate with Service team to ensure customer satisfaction and advocate for customers when issues arise.
• Prospect in the market to grow existing-building owner-direct customers and expand service offerings.

Skills

Verbal and written communication

Customer service

Sales skills

Negotiation

Collaboration

Education

Bachelor's Degree or equivalent

Tools

CRM

MS Office

Job description

Southland Industries seeks a dynamic Service Account Manager to develop and maintain relationships within assigned customer accounts, overseeing the sales process and acting as the primary point of contact to retain and grow these accounts. You will manage communications with customers, coordinate with the Service team for satisfaction, and address concerns as they arise.

In addition, you will prospect in the territory to develop new existing building owner-direct customers, sell maintenance