Strategic Service Account Lead - Growth & Relations

Southland Industries, Inc.; Garden Grove (CA); Sur place; USD 91 000 - 117 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health benefits

Annual bonus

Life insurance

Disability coverage

FSAs

Paid parental leave

Holidays & vacation

Professional development

Wellness benefits

Résumé du poste

Southland Industries seeks a dynamic Service Account Manager to develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary contact to retain and grow these accounts in the Garden Grove area.

You will coordinate with the Service team to ensure customer satisfaction, address concerns, and advocate for customers on performance or billing issues.

Qualifications

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
• 3+ years in direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

Responsabilités

• Grow service business by prospecting in assigned market territory to develop and cultivate new customer accounts.
• Sell new service maintenance agreements and truck-based service and project work.
• Manage service sales process from prospecting to closing, including setup, procurement, proposals and handling objections.
• Maintain positive relationships within assigned customer accounts and act as the primary contact for internal teams.
• Generate new sales via existing networks and social outreach; identify new opportunities as the customer's building solutions partner.
• Mentor less-experienced Service Account Managers.

Connaissances

CRM

MS Excel

MS Word

PowerPoint

Formation

Two-year degree or equivalent

Description du poste

Southland Industries seeks a dynamic Service Account Manager to develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary contact to retain and grow these accounts in the Garden Grove area.

You will coordinate with the Service team to ensure customer satisfaction, address concerns, and advocate for customers on performance or billing issues.