Strategic Service Account Manager

Convergint-4; Mason (OH); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

10 Company Holidays and PTO

401K Matching Plan

Life insurance

Wellness Program

Vehicle reimbursement

Résumé du poste

Convergint is seeking a full-time Service Account Representative to join our Mason, OH team. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, and contract activity.

You’ll participate in monthly maintenance reviews, attend customer meetings, and handle inquiries with a strong customer-service focus. The position offers a collaborative culture and opportunities to grow with Convergint.

Qualifications

• College degree, trade school or equivalent experience.
• 3–5 years field, dispatch, sales, administrative or equivalent.
• Excellent customer service and ability to handle multiple tasks.

Responsabilités

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts with timely communication.
• Attend regular customer meetings to review account status.
• Performs other duties as required.

Connaissances

Customer service

Communication

Organizational skills

Microsoft Office

Formation

College degree or equivalent

Outils

Microsoft Outlook

Excel

Word

Description du poste

Convergint is seeking a full-time Service Account Representative to join our Mason, OH team. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, and contract activity.

You’ll participate in monthly maintenance reviews, attend customer meetings, and handle inquiries with a strong customer-service focus. The position offers a collaborative culture and opportunities to grow with Convergint.