Service Account Manager - Client Success & Support

Convergint-4; Medina (OH); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Paid holidays

Life insurance

Wellness program

401K matching

Company vehicle reimbursement

Job summary

Convergint is seeking a full-time Service Account Representative to join our culture of growth and service excellence. You will manage service delivery for assigned accounts, support our Customer Support Program, and coordinate maintenance and contract activities.

The ideal candidate has 3–5 years of relevant experience, college-level education or equivalent, strong communication and organizational skills, and comfort with basic financial concepts. Construction exposure is a bonus.

Qualifications

• Education: College degree, trade school or equivalent experience.
• Minimum 3–5 years field, dispatch, sales, administrative or equivalent.
• Preferred: 1 year construction industry environment (not required).

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings and renewals.
• Schedule and follow up on all monthly maintenance customer accounts and ensure timely communication with key customers and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.

Skills

Customer service

Communication under pressure

Organizational skills

Financial literacy

Education

College degree or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Convergint is seeking a full-time Service Account Representative to join our culture of growth and service excellence. You will manage service delivery for assigned accounts, support our Customer Support Program, and coordinate maintenance and contract activities.

The ideal candidate has 3–5 years of relevant experience, college-level education or equivalent, strong communication and organizational skills, and comfort with basic financial concepts. Construction exposure is a bonus.