Service Account Success Partner

Convergint Technologies, LLC; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our dynamic culture and grow with us. You will manage service delivery for assigned accounts, coordinate scheduling, costs, renewals, and invoicing under the Customer Support Program.

The role requires excellent communication, proficiency in MS Outlook/Excel/Word, basic financial knowledge, and strong organizational skills.

Qualifications

• Excellent telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; anticipate and meet customer needs.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—understanding accounts receivable/payable, purchase orders, work orders.
• Strong organizational skills and ability to handle multiple projects.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts.
• Meet monthly to discuss expiring contracts and review upcoming PM visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication

MS Outlook

MS Excel

MS Word

Financial basics

Organizational skills

Education

College degree

Trade school

Equivalent experience

Tools

Microsoft Office

Job description

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our dynamic culture and grow with us. You will manage service delivery for assigned accounts, coordinate scheduling, costs, renewals, and invoicing under the Customer Support Program.

The role requires excellent communication, proficiency in MS Outlook/Excel/Word, basic financial knowledge, and strong organizational skills.