Service Account Specialist - Customer Success & PM Support

Convergint-4; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Life insurance

401K Matching Plan

Wellness Program

Paid time off

Job summary

Convergint is seeking a full-time Service Account Representative to join our team and contribute to our culture of service excellence. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, and handling contract renewals and invoicing.

You will work with colleagues to maintain strong client relationships, attend regular meetings, and ensure timely communication with customers and sub-contractors.

Qualifications

• Exceptional telephone and personal customer service skills.
• Strong customer focus and ability to work under pressure.
• Proficient in Microsoft Outlook, Excel, and Word.
• Basic financial knowledge (accounts receivable/payable, purchase orders, work orders).
• Strong organizational skills and ability to handle multiple projects simultaneously.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance accounts – ensure timely communication with contract customers, key customers and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Time management

Organizational skills

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Account Representative to join our team and contribute to our culture of service excellence. You will manage service delivery for assigned accounts and support the Customer Support Program, including scheduling work, tracking costs, and handling contract renewals and invoicing.

You will work with colleagues to maintain strong client relationships, attend regular meetings, and ensure timely communication with customers and sub-contractors.