Service Account Specialist for Client Success

US - LLC Recruiting; Texas; Sur place; USD 51 000 - 66 000; Plein temps

Avantages offerts par ce poste

401K Matching Plan

Life insurance & Disability Plan

Wellness Program

Vehicle reimbursement plan or company?

Résumé du poste

Convergint is seeking a full-time Service Account Representative to join a dynamic team and contribute to exceptional service delivery. You will manage service delivery for assigned accounts, coordinate maintenance visits, and support contract renewals while maintaining strong customer relationships.

The role emphasizes business awareness, attention to detail, and the ability to work in a fast-paced environment, with opportunities to grow within Convergint's culture.

Qualifications

• Education: College degree, trade school or equivalent experience.
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent.
• Preferred Experience: (but not required): 1 year construction industry environment

Responsabilités

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Connaissances

Customer service

Communication

Multitasking

Microsoft Office

Formation

College degree or related experience

Outils

Outlook

Excel

Word

Description du poste

Convergint is seeking a full-time Service Account Representative to join a dynamic team and contribute to exceptional service delivery. You will manage service delivery for assigned accounts, coordinate maintenance visits, and support contract renewals while maintaining strong customer relationships.

The role emphasizes business awareness, attention to detail, and the ability to work in a fast-paced environment, with opportunities to grow within Convergint's culture.