Service Account & Contracts Specialist

Ultipro; Cincinnati (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401K Matching Plan

Paid time off

Job summary

Convergint is seeking a full-time Service Account Representative to join our dynamic team in a culture that emphasizes growth and excellence. You will manage service delivery for assigned accounts, support contract renewals, and coordinate monthly maintenance visits.

The role requires a college degree or equivalent and 3–5 years in field, dispatch, sales, or admin. Strong MS Outlook/Excel/Word skills and a customer-focused mindset are essential.

Qualifications

• Excellent telephone and personal customer service skills.
• Basic financial knowledge such as accounts receivable/payable, purchase orders, work orders.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Account management

Communication

Multi-tasking

Financial basics

Education

College degree or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Convergint is seeking a full-time Service Account Representative to join our dynamic team in a culture that emphasizes growth and excellence. You will manage service delivery for assigned accounts, support contract renewals, and coordinate monthly maintenance visits.

The role requires a college degree or equivalent and 3–5 years in field, dispatch, sales, or admin. Strong MS Outlook/Excel/Word skills and a customer-focused mindset are essential.