Service Account Specialist – Client Success

US - LLC Recruiting; Summerside (OH); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance

Disability Plan

Wellness Program

401K Matching

Colleague Assistance Program

Competitive salary and compensation

Company vehicle

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our growing team. You will manage service delivery to assigned accounts, support the Customer Support Program, schedule work, track costs, and assist with contract renewals.

Requirements include a college degree or equivalent, 3–5 years in field, dispatch, sales or admin, strong MS Office skills, and the ability to work under pressure while delivering world-class service.

Qualifications

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Communication under pressure

Organizational skills

Multi-tasking

Education

College degree, trade school or equivalent experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time, enthusiastic Service Account Representative to join our growing team. You will manage service delivery to assigned accounts, support the Customer Support Program, schedule work, track costs, and assist with contract renewals.

Requirements include a college degree or equivalent, 3–5 years in field, dispatch, sales or admin, strong MS Office skills, and the ability to work under pressure while delivering world-class service.