Service Account & Contracts Specialist

Convergint; Cincinnati (OH); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off starting at 13 days

Cell phone reimbursement

Tuition reimbursement

Parental leave

Company vehicle or vehicle allowance

Job summary

Convergint in Cincinnati is seeking a full-time Service Account Representative who thrives in a fast-paced, client-focused environment. You will manage service delivery for assigned accounts and support contract activity from renewals to invoicing.

The role requires outstanding communication, a customer-first mindset, solid MS Outlook, Excel, and Word skills, plus basic financial knowledge and multitasking ability.

Qualifications

• Exceptional telephone and personal customer service skills.
• Ability to work under pressure with a customer focus.
• Strong MS Outlook, Excel, and Word skills.
• Basic financial knowledge (AR/AP, POs, work orders).
• Strong organizational skills with multiple projects.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and renewals.
• Schedule and follows up on all monthly maintenance accounts with timely communication.
• Meet monthly to discuss expiring contracts and review PM visits.
• Attend regular customer meetings to review current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Customer focus

Microsoft Office

Organization

Communication under pressure

Education

College degree or equivalent

Tools

Outlook

Excel

Word

Job description

Convergint in Cincinnati is seeking a full-time Service Account Representative who thrives in a fast-paced, client-focused environment. You will manage service delivery for assigned accounts and support contract activity from renewals to invoicing.

The role requires outstanding communication, a customer-first mindset, solid MS Outlook, Excel, and Word skills, plus basic financial knowledge and multitasking ability.