Strategic Service Account Manager: Growth & Retention

Southland Industries, Inc.; Las Vegas (NV); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life & disability insurance

Pre-tax FSAs

Paid parental leave

Paid holidays and vacation

Training & professional development

Wellness benefits

Résumé du poste

Southland Industries seeks a dynamic Service Account Manager to grow and maintain relationships within assigned accounts, oversee the sales process, and act as the primary customer contact to retain and expand business. You will coordinate with the Service team to ensure satisfaction and address issues promptly.

Responsibilities include prospecting new owner-direct customers, selling service maintenance agreements and project work, and mentoring junior managers while traveling to sites as needed

Qualifications

• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service and relationship-building abilities.
• Demonstrated sales skills in prospecting, qualifying, proposing and closing.
• Ability to manage large accounts (existing and new).
• Strong collaboration and problem-solving skills.
• Willingness to travel to job sites within assigned region.
• Proficient with CRM and MS Office tools.

Responsabilités

• Develops and maintains relationships within assigned customer accounts.
• Oversees the sales process and acts as primary contact for customers.
• Prospect and cultivate new owner-direct customers in the territory.
• Sell service maintenance agreements and project work.
• Mentor less-experienced Service Account Managers.
• Coordinate with Service team to ensure customer satisfaction.

Connaissances

Verbal & written communication

Customer relationship building

Sales prospecting & closing

Collaboration & problem-solving

CRM knowledge

MS Office (Excel/Word/PowerPoint)

Willingness to travel

Leadership & mentoring

Formation

Two-year degree or equivalent training

Trade-level training or industry experience

Outils

CRM

Microsoft Office

Description du poste

Southland Industries seeks a dynamic Service Account Manager to grow and maintain relationships within assigned accounts, oversee the sales process, and act as the primary customer contact to retain and expand business. You will coordinate with the Service team to ensure satisfaction and address issues promptly.

Responsibilities include prospecting new owner-direct customers, selling service maintenance agreements and project work, and mentoring junior managers while traveling to sites as needed