Strategic Salesforce Business Analyst

Cencora, Inc.; Maine; On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce and related tools, collaborating with IT and commercial operations to deliver effective solutions. The role requires a strong background in Salesforce design, process mapping, and facilitation, with excellent written and verbal communication.

Qualifications

• Bachelor’s degree or related equivalent work experience.
• Three (3) or more years of Salesforce analysis, process design and configuration experience.
• Experience leading requirements workshops and interviews.
• Salesforce certifications are highly desired (e.g., Admin, Sales/Service Cloud).
• Proficiency in Visio or similar diagramming tools.

Responsibilities

• Establishes liaison with business partners and IT to provide technical solutions.
• Gathers data and analyzes to understand business strategy requirements.
• Contributes to short- and long-term planning and provides direction on goals and direction.
• Translates business needs into detailed requirements and functional specs.
• Writes user stories, develops test cases, and validates results.
• Supports product development and roadmap alignment with cross-functional teams.
• Monitors performance metrics to ensure customer satisfaction and business outcomes.

Skills

Salesforce analysis

Requirements gathering

Process design

Communication skills

Independent and collaborative work

Salesforce design and configuration

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce and related tools, collaborating with IT and commercial operations to deliver effective solutions. The role requires a strong background in Salesforce design, process mapping, and facilitation, with excellent written and verbal communication.