Salesforce Solutions & Process Analyst

Cencora, Inc.; North Dakota; Presencial; USD 62.000 - 98.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze, design, and optimize Salesforce-driven processes in collaboration with IT and cross-functional teams.

Responsibilities include gathering requirements, writing functional specs, mapping processes, and validating solutions. A strong Salesforce background and communication skills are essential for driving improvements.

Formación

• Bachelors degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience.
• 3+ years of Salesforce analysis and configuration experience.
• Prior experience leading requirements gathering workshops and interviews.
• Salesforce certification(s) highly desired (e.g., Administrator, Sales/Service Cloud).
• Proficiency in Visio or other flowchart tools (e.g., Draw.io/Diagrams.net, Lucidchart).
• Experience working in or with a product management team.
• Excellent written and verbal communication skills.

Responsabilidades

• Establishes and maintains liaison with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to short- and long-term planning sessions and provide direction on business goals.
• Develops, writes, and communicates business requirements and functional specifications.
• Documents current business processes and models.
• May assist in business process redesign, write user stories, develop test cases, and validate results.
• Ensures IT solutions meet customers needs.

Conocimientos

Salesforce analysis

Salesforce design

Requirements workshops

Visio

Product management

Communication skills

Educación

Bachelors degree

Herramientas

Draw.io

Lucidchart

Descripción del empleo

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze, design, and optimize Salesforce-driven processes in collaboration with IT and cross-functional teams.

Responsibilities include gathering requirements, writing functional specs, mapping processes, and validating solutions. A strong Salesforce background and communication skills are essential for driving improvements.