Salesforce Business Analyst: Process & Enablement Lead

Cencora, Inc.; Hawaii; On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize Salesforce-driven processes, collaborating with IT and commercial and customer operations to translate business needs into actionable solutions. The ideal candidate holds Salesforce experience, strong communication, and a track record in process mapping and facilitation, and can work independently or

Qualifications

• Three or more years of Salesforce analysis and design experience.
• Lead requirements gathering workshops and interviews.
• Salesforce certifications are highly desired.
• Proficient in Visio or similar flowchart tools.
• Experience in a product management environment.
• Excellent written and verbal communication skills.
• Ability to work independently or in a team.

Responsibilities

• Establishes liaison with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to short- and long-term planning sessions and provides direction to ensure understanding of goals.
• Provides input from a business perspective.
• Assesses user needs using a structured requirements process to identify priorities and advise on options.
• Develops, writes, and communicates business requirements and functional specifications for implementations.
• Analyzes current operations to identify opportunities for improvements.
• Documents current business processes and models.
• Assists in business process redesign, writes user stories, tests cases, and validates results.
• Helps with business case development and data collection.
• Investigates, resolves and elevates problems, offering recommendations.
• Collaborates with IT to resolve issues and keep customers informed.
• Analyzes performance metrics to ensure customer satisfaction.
• Manages customer expectations and ensures IT solutions meet needs.
• Coaches and transfers knowledge to junior team members.

Skills

Salesforce analysis

Salesforce process design

Requirements workshops

Salesforce certifications

Visio

Product management

Communication skills

Teamwork

Education

Bachelor's degree

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize Salesforce-driven processes, collaborating with IT and commercial and customer operations to translate business needs into actionable solutions. The ideal candidate holds Salesforce experience, strong communication, and a track record in process mapping and facilitation, and can work independently or