Salesforce Business Analyst – Process & Strategy

Cencora, Inc.; Missouri; Presencial; USD 62.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision care

Paid parental leave

Training programs

Mentorship programs

Descripción de la vacante

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze and design Salesforce-driven processes, collaborate with IT and business partners, and drive optimization across customer operations.

The role emphasizes requirements gathering, process mapping, and delivering clear business specifications. Collaboration across cross-functional teams is essential for achieving measurable improvements.

Formación

• Three+ years of Salesforce analysis and process design experience.
• Experience leading requirements gathering workshops and interviews.
• Salesforce certifications highly desired (Admin, Sales/Service Cloud).
• Proficiency with Visio, Draw.io or Diagrams.net for process mapping.

Responsabilidades

• Establishes liaison with business partners and IT to provide technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Develops and communicates business requirements and functional specs for solutions.
• Documents current processes and supports process redesign and user testing.

Conocimientos

Salesforce analysis

Process design

Requirements workshops

Communication skills

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Visio/flowchart tools

Descripción del empleo

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team. You will analyze and design Salesforce-driven processes, collaborate with IT and business partners, and drive optimization across customer operations.

The role emphasizes requirements gathering, process mapping, and delivering clear business specifications. Collaboration across cross-functional teams is essential for achieving measurable improvements.