Salesforce Solutions & Process Analyst

Cencora, Inc.; New York (NY); Presencial; USD 62.000 - 98.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a highly skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce while partnering with IT to deliver technology solutions that support our commercial and customer operations teams. You will collaborate with cross-functional partners to develop clear requirements, write user stories, and measure the impact of process improvements.

Formación

• Bachelor’s degree in CS/IS/Business or related field
• 3+ years of Salesforce analysis, design and configuration experience
• Salesforce certifications (Admin, Sales Cloud, Service Cloud) desired
• Proficiency in Visio or other flowchart tools (Draw.io/Lucidchart/Lucidchart)
• Experience with product management or cross-functional teams

Responsabilidades

• Establishes liaison with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to short- and long-term planning sessions and provide direction on business goals.
• Develops, writes, and communicates business requirements and functional specifications for solutions.
• Documents current business processes and models; assists in business process redesign.

Conocimientos

Salesforce analysis

Requirements gathering

Communication skills

Independent/teaming

Educación

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Herramientas

Visio

Draw.io/Diagrams.net

Lucidchart

Descripción del empleo

Cencora, Inc. is seeking a highly skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce while partnering with IT to deliver technology solutions that support our commercial and customer operations teams. You will collaborate with cross-functional partners to develop clear requirements, write user stories, and measure the impact of process improvements.