Salesforce Solution & Process Analyst

Cencora, Inc.; Tallahassee (FL); Presencial; USD 62.000 - 98.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze and optimize Salesforce processes, partner with IT and business units, and drive requirements and solutions that improve customer operations. The role requires strong Salesforce design knowledge, process mapping, and ability to translate business needs into functional specs.

Formación

• Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent experience.
• 3+ years of Salesforce analysis, Salesforce process design and configuration experience.
• Experience leading requirements gathering workshops and interviews.
• Salesforce certifications ( Administrator, Sales Cloud, Service Cloud, or similar) desired.
• Proficiency in Visio or Draw.io/Diagrams.net, Lucidchart.
• Experience in product management context is a plus.
• Excellent written and verbal communication skills.
• Ability to work independently or in a team.

Responsabilidades

• Establishes and maintains liaison with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to short- and long-term planning sessions.
• Writes and communicates business requirements and functional specs for solutions.
• Documents current business processes and models.
• Assists in business process redesign and creates user stories and test cases.
• Supports budget tracking, forecasting, and reporting for product performance.

Conocimientos

Salesforce analysis

Requirements gathering

Communication skills

Team collaboration

Visio/Diagrams

Product management familiarity

Educación

Bachelor's degree in Computer Science/Information Systems/Business

Herramientas

Visio/Diagrams.net

Draw.io

Lucidchart

Descripción del empleo

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze and optimize Salesforce processes, partner with IT and business units, and drive requirements and solutions that improve customer operations. The role requires strong Salesforce design knowledge, process mapping, and ability to translate business needs into functional specs.