Salesforce Business Analyst - Process & Strategy

Cencora, Inc.; Arkansas; On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join USPAH Customer Strategy & Enablement in the US. You will partner with IT and business teams to capture requirements, design Salesforce solutions, map processes, and drive optimization across commercial and customer operations.

The role emphasizes data gathering, user stories, testing, and governance; you will mentor teammates and help measure impact. Bachelor’s degree and 3+ years Salesforce experience required.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or other related field.
• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience – required
• Salesforce certification(s) highly desired (e.g., Admin, Sales Cloud/Service Cloud)

Responsibilities

• Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Documents current business processes and models.
• Assesses user needs utilizing a structured requirements process to assist in identifying business priorities.
• Keeps customers informed of problems, issues, and resolutions.

Skills

Salesforce analysis

Requirements gathering

Process design

Stakeholder collaboration

Documentation

Education

Bachelor's degree in CS/IS/Business or related

Salesforce certifications desired

Tools

Visio/Draw.io

Job description

Cencora, Inc. is seeking a Business Analyst with Salesforce expertise to join USPAH Customer Strategy & Enablement in the US. You will partner with IT and business teams to capture requirements, design Salesforce solutions, map processes, and drive optimization across commercial and customer operations.

The role emphasizes data gathering, user stories, testing, and governance; you will mentor teammates and help measure impact. Bachelor’s degree and 3+ years Salesforce experience required.