Salesforce Business Analyst — Process & Enablement Lead

Cencora, Inc.; Wilmington (DE); On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce, partnering with IT and cross-functional teams to deliver technology solutions that support commercial and customer operations. The role involves gathering requirements, writing functional specs, facilitating workshops, and ensuring solutions meet business needs.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field, or equivalent work experience.
• Three (3) or more years of Salesforce analysis, Salesforce process design and configuration experience - required
• Prior experience leading requirements gathering workshops and interviews
• Salesforce certification(s) highly desired (e.g., Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or other relevant)
• Proficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart)
• Experience working in or with a product management team
• Excellent written and verbal communication skills
• Ability to work well both independently or in a team

Responsibilities

• Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business perspective.
• Assesses user needs utilizing a structured requirements process to assist in identifying business priorities and may advise on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• May analyze business operations and processes to understand their strengths and weaknesses to determine opportunities for improvements.
• Documents current business processes and models.
• May assist in the business process redesign, write user stories, develop user test cases, execute test cases and validate test results.
• May help with business case development (i.e., research, data collection).
• May investigate, resolve and elevate problems and develop recommendations for resolution.
• Works with IT when technical assistance is needed to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• May manage customers' expectations.
• Ensures IT solutions meet customers' needs.
• Coaches and transfers knowledge to less experienced team members.
• Executes product planning activities by translating customer, market, and business needs into defined product requirements and prioritized features.
• Analyzes product performance, market conditions, customer feedback, and business trends to support roadmap updates and product decisions.
• Develops and maintains product documentation, business cases, feature requirements, and lifecycle plans to support execution and alignment.
• Coordinates with cross-functional stakeholders to support product development, launch readiness, adoption, and post-launch improvement activities.
• Drives product roadmap execution by evaluating enhancement requests, recommending priorities, and aligning delivery activities to business objectives.
• Monitors product risks, issues, dependencies, and performance indicators to support timely resolution and sustained product effectiveness.
• Contributes to budget tracking, forecasting inputs, and reporting activities to support product performance and return on investment objectives.

Skills

Salesforce analysis

Requirements gathering

Communication skills

Teamwork / collaboration

Independent working

Education

Bachelor's degree in Computer Science / Information Systems / Business

Salesforce certification(s) desired

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team in the United States.

You will analyze, design, and optimize business processes in Salesforce, partnering with IT and cross-functional teams to deliver technology solutions that support commercial and customer operations. The role involves gathering requirements, writing functional specs, facilitating workshops, and ensuring solutions meet business needs.