Strategic Sales Ops Partner

American Express Global Business Travel; New York (NY); Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Discretionary annual bonus

Travel perks

Flexible benefits

Job summary

Amex GBT is seeking a Sales Operations Manager who will own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate ambiguous problems into clear, scalable solutions that boost productivity and effectiveness across the go-to-market organization.

You will design end-to-end processes, optimize the GTM tech stack, and develop dashboards and KPIs to surface actionable insights.

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or a related analytics/GTM role.
• Ability to distill complex problems and processes into simplified, actionable requirements.
• Extensive hands-on experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce, with deep experience configuring reports and dashboards.
• Practical experience with Gong, Outreach, 6sense, and ZoomInfo or comparable tools.
• Strong analytical and Excel/data modeling skills, translating data into clear business recommendations.
• Excellent written and verbal communication, with ability to influence senior stakeholders.
• Highly organized, self-directed, comfortable operating with ambiguity in a fast-paced environment.
• Bachelor's degree in Business, Finance, Economics, or related field, or equivalent experience.

Responsibilities

• Distill complex business problems and cross-functional processes into simplified, actionable requirements for sales and revenue leadership.
• Design, document, and continuously improve end-to-end sales processes—from lead routing to contracting and implementation.
• Partner with Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics for end-to-end customer journey.
• Build and refine the sales forecasting methodology and cadence to improve forecast accuracy and visibility.
• Lead territory design and account segmentation using data-driven approaches.
• Create dashboards and analytics surfacing insights on pipeline health, rep productivity, conversion rates, and KPIs.
• Optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) and ensure adoption.
• Identify inefficiencies in sales workflows and lead the design and rollout of improvements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking and territory rebalancing.
• Collaborate with the annual planning team on pipeline, coverage modeling, headcount, capacity, and rollout readiness.

Skills

Sales operations

Forecasting

Data analysis

Communication

Stakeholder management

Ambiguity handling

Excel modeling

Education

Bachelor's degree in Business/Finance/Economics or related field

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Job description

Amex GBT is seeking a Sales Operations Manager who will own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate ambiguous problems into clear, scalable solutions that boost productivity and effectiveness across the go-to-market organization.

You will design end-to-end processes, optimize the GTM tech stack, and develop dashboards and KPIs to surface actionable insights.