Strategic Sales Operations Architect

American Express Global Business Travel; City of Albany (NY); A distancia; USD 88.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Skills development

Inclusion initiatives

Descripción de la vacante

Amex GBT is seeking a Sales Operations Manager to lead high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate complex problems into scalable solutions that boost productivity and effectiveness.

You will own end-to-end processes, from lead routing to pipeline management, and help optimize the GTM tech stack including Gong, Outreach, 6sense, and ZoomInfo.

Formación

• Bachelor's degree or equivalent practical experience in business, finance, economics, or related field.
• Minimum 5 years in Sales Operations, Revenue Operations, or similar analytical/GTM role.
• Strong ability to distill complex processes into actionable requirements.

Responsabilidades

• Distill complex problems into actionable requirements for sales and revenue leadership.
• Design, document, and improve end-to-end sales processes from leads to closing.
• Partner with Marketing, Solutions, Pricing, and Analytics for end-to-end customer journeys.
• Build and refine sales forecasting methodology and cadence to improve accuracy.
• Lead territory design and account segmentation using data-driven methods.
• Create dashboards and analytics to surface KPIs like pipeline health and rep productivity.
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption.
• Identify inefficiencies and lead process improvements and system enhancements.
• Support strategic analyses and territory/Headcount planning with leadership.

Conocimientos

Sales process design

Forecasting methodology

Territory design

Sales analytics

Excel data modeling

Salesforce experience

Educación

Bachelor's degree in Business/Finance/Economics

Herramientas

Salesforce

Gong

Outreach

6sense

ZoomInfo

Descripción del empleo

Amex GBT is seeking a Sales Operations Manager to lead high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate complex problems into scalable solutions that boost productivity and effectiveness.

You will own end-to-end processes, from lead routing to pipeline management, and help optimize the GTM tech stack including Gong, Outreach, 6sense, and ZoomInfo.