Strategic Sales Operations Lead

American Express Global Business Travel; Lincoln (NE); Remote; USD 88,000 - 164,000; Full time

Job summary

Amex GBT is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. As an individual contributor, you will partner with sales leadership to translate complex problems into scalable solutions that boost productivity and effectiveness across the go-to-market organization.

You will design end-to-end sales processes, optimize forecasting, lead territory design, and refine dashboards to surface actionable insights.

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Ability to distill complex problems into actionable requirements and solutions.
• Extensive experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce, including reports and dashboards.
• Practical experience with Gong, Outreach, 6sense, and ZoomInfo or similar tools.
• Strong analytical and Excel/data modeling skills with data-driven recommendations.
• Excellent written and verbal communication, with ability to influence senior stakeholders.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Distill complex business problems into clear requirements for sales leadership.
• Design end-to-end sales processes from lead routing to forecasting, pricing, contracting and implementation.
• Partner with Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics to ensure end-to-end continuity across the customer journey.
• Build and refine the sales forecasting methodology and cadence with sales leadership to improve forecast accuracy and pipeline visibility.
• Lead territory design and account segmentation projects with data-driven approaches.
• Create dashboards and analytics surface KPIs on pipeline health, rep productivity, conversion rates.
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) and ensure adoption.
• Identify inefficiencies in sales workflows and lead rollout of process enhancements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking and territory rebalancing.
• Collaborate with annual planning for pipeline/coverage modeling, headcount and capacity planning.

Skills

Sales operations

Forecasting

Territory design

Data modeling

Communication

Ambiguity handling

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Job description

Amex GBT is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. As an individual contributor, you will partner with sales leadership to translate complex problems into scalable solutions that boost productivity and effectiveness across the go-to-market organization.

You will design end-to-end sales processes, optimize forecasting, lead territory design, and refine dashboards to surface actionable insights.