Strategic Sales Operations Leader

American Express Global Business Travel; Helena (MT); Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to own cross-functional sales process design, forecasting, and analytics. You will partner with Sales leadership to translate complex problems into scalable solutions that boost productivity and GTM effectiveness.

The role emphasizes data-driven design, dashboards, and seamless GTM tech stack optimization, with collaboration across Marketing, Pricing, and Analytics. A strong Salesforce background is required.

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or similar analytical/GTM role.
• Ability to distill complex processes into actionable requirements.
• Hands-on experience in sales process design and forecasting methodology.
• Advanced Salesforce proficiency with reports and dashboards.
• Experience with Gong, Outreach, 6sense, ZoomInfo or equivalent tools.

Responsibilities

• Distill complex business problems into clear requirements for sales and revenue leadership.
• Design and improve end-to-end sales processes from lead routing to forecasting and pricing.
• Collaborate with Marketing, Solutions, Account Management, Pricing, and Analytics for seamless customer journeys.
• Build and refine sales forecasting methodologies and improve pipeline visibility.
• Lead territory design and account segmentation using data-driven approaches.
• Create dashboards and analytics to surface KPIs like pipeline health and rep productivity.
• Optimize the GTM tech stack and ensure tool adoption by the sales team.
• Identify inefficiencies and lead rollout of process improvements and system enhancements.
• Support strategic analyses and projects for sales leadership including territory rebalancing.

Skills

Sales process design

Forecasting

Territory design

Salesforce proficiency

Data modeling

Stakeholder influence

Excel skills

Education

Bachelor's degree in Business, Finance, Economics

Tools

Gong

Outreach

6sense

ZoomInfo

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to own cross-functional sales process design, forecasting, and analytics. You will partner with Sales leadership to translate complex problems into scalable solutions that boost productivity and GTM effectiveness.

The role emphasizes data-driven design, dashboards, and seamless GTM tech stack optimization, with collaboration across Marketing, Pricing, and Analytics. A strong Salesforce background is required.