Sales Operations Architect & Forecasting Lead

American Express Global Business Travel; Madison (WI); Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning opportunities

Inclusion & Diversity

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to join the Sales Operations team as an individual contributor. You will own high-impact projects across sales process design, forecasting, analytics, and systems, partnering with sales leadership to drive productivity.

The role requires 5+ years in Sales Ops, advanced Salesforce skills, and collaboration with Marketing, Pricing, and Analytics.

Qualifications

• 5+ years in Sales Operations or Revenue Operations
• Able to distill complex problems into actionable requirements
• Extensive experience in sales process design, forecasting, and territory design
• Advanced Salesforce proficiency with reports and dashboards
• Experience with Gong, Outreach, 6sense, or ZoomInfo
• Strong analytical and Excel/data modeling skills
• Excellent written and verbal communication; able to influence senior stakeholders
• Bachelor's degree in Business/Finance/Economics or equivalent

Responsibilities

• Distill complex problems into actionable requirements for sales leadership
• Design end-to-end sales processes from leads to forecasting
• Partner with Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics
• Build, maintain, and refine sales forecasting methodology and cadence
• Lead territory design and account segmentation using data-driven approaches
• Create dashboards and analytics surfacing insights on pipeline health and KPIs
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption
• Identify inefficiencies in existing sales workflows and lead improvements
• Support analyses and projects for leadership, including productivity benchmarking
• Collaborate on pipeline/coverage modeling and headcount planning

Skills

Sales operations

Forecasting

Process design

Territory design

Sales analytics

Excel modeling

Dashboard reporting

Stakeholder influence

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Gong

Outreach

6sense

ZoomInfo

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to join the Sales Operations team as an individual contributor. You will own high-impact projects across sales process design, forecasting, analytics, and systems, partnering with sales leadership to drive productivity.

The role requires 5+ years in Sales Ops, advanced Salesforce skills, and collaboration with Marketing, Pricing, and Analytics.