Strategic Sales & Operations Lead – Fleet & Customer Growth

Herc Rentals; Dallas (TX); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life and disability insurance

401(k) with match

Employee Stock Purchase Program

Paid Time Off

Paid parental leave

Military leave & support

Tuition Reimbursement

Auto & Home Insurance Discounts

Employee Assistance Program

Job summary

Herc Rentals is seeking a Senior Sales and Operations Coordinator in Dallas, TX to be the first point of contact at the branch. You will assist customers, coordinate equipment deliveries and pickups, and support drivers and territory sales reps while building expertise in the rental industry.

You’ll manage a diverse customer portfolio, optimize routes, and help drive revenue through exceptional service. The role requires a reliable mindset, DOT knowledge, and strong communication skills.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2–4 years of relatable experience.
• Fluent with Rental Man and On the Go; DOT Regulations knowledge; clean driving record.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pick up of equipment; partner with drivers.
• Optimize routing of drivers; be DOT regulations expert.
• Aid and support the other coordinators at the branch.
• Be a trusted partner to the territory sales representatives.
• Manage a portfolio of customers.
• Maximize revenue through superior customer service on all existing orders.
• Finalize sales for both inbound and outbound calls.
• Provide customers with expert advice on equipment selection, operation and maintenance.
• Generate, process, analyze and review daily business reports.
• Support all team members.
• Build fluency with Fleet, Procurement, and daily dashboards and checklists.
• Act as local expert on Optimus and pricing practices.
• Assist others with Salesforce.com.
• Continue to open accounts and prescreen customers using eApply.

Skills

Customer communication

Initiative

Planning

Teamwork

Adaptability/Flexibility

Decision Making/Judgement

Personal Organization

Able to operate multiple vehicles

Education

High school diploma or GED

College degree preferred

Tools

Rental Man

On the Go

Job description

Herc Rentals is seeking a Senior Sales and Operations Coordinator in Dallas, TX to be the first point of contact at the branch. You will assist customers, coordinate equipment deliveries and pickups, and support drivers and territory sales reps while building expertise in the rental industry.

You’ll manage a diverse customer portfolio, optimize routes, and help drive revenue through exceptional service. The role requires a reliable mindset, DOT knowledge, and strong communication skills.