Strategic SaaS Customer Success Manager

Solera Holdings, LLC.; Westlake (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company in automotive services is seeking a Customer Success Manager in Westlake, TX. This role focuses on customer retention and satisfaction by guiding clients through onboarding and training, while actively managing account relationships. You will leverage your SaaS experience and industry knowledge to enhance product adoption and drive growth. The ideal candidate will possess strong communication skills and a bachelor's degree or equivalent experience. Join our team to help clients succeed!

Qualifications

• 3+ years of customer account management and sales experience.
• 3+ years of experience with SaaS products.
• Ability to travel 5% based on business needs.

Responsibilities

• Drive client retention, satisfaction, and expansion.
• Provide onboarding guidance and product training.
• Monitor customer usage and identify opportunities.

Skills

Proficiency in Microsoft Office Suite

Strong ability to train and present

Excellent verbal and written communication skills

Education

Bachelor’s degree or equivalent work experience in automotive/insurance

Tools

Salesforce CRM

Audatex

Qapter

Job description

A leading technology company in automotive services is seeking a Customer Success Manager in Westlake, TX. This role focuses on customer retention and satisfaction by guiding clients through onboarding and training, while actively managing account relationships. You will leverage your SaaS experience and industry knowledge to enhance product adoption and drive growth. The ideal candidate will possess strong communication skills and a bachelor's degree or equivalent experience. Join our team to help clients succeed!