Mid-Market Customer Success Manager (Hybrid/Remote)

Invicti; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Flexible vacation schedule

Paid Birthday Off

401(k) Savings Plan

Job summary

A leading software company in Austin, Texas is seeking a Customer Success expert to champion client success. You will lead relationship-building efforts, ensure customer retention and expansion, and analyze data for insights. Ideal candidates will have 1-2 years in a SaaS environment with excellent communication skills. This role includes comprehensive health benefits, a hybrid work environment, and encourages a strong work-life balance.

Qualifications

• Minimum 1-2 years experience in Customer Success or Account Management.
• Strong presentation and written communication skills.
• Willingness to travel to customer locations.

Responsibilities

• Lead post-sales activities through relationship-building.
• Act as the voice of the customer.
• Track accounts to identify churn risks.

Skills

Customer Success experience

Relationship building

Presentation skills

Time management

Analytical skills

Job description

A leading software company in Austin, Texas is seeking a Customer Success expert to champion client success. You will lead relationship-building efforts, ensure customer retention and expansion, and analyze data for insights. Ideal candidates will have 1-2 years in a SaaS environment with excellent communication skills. This role includes comprehensive health benefits, a hybrid work environment, and encourages a strong work-life balance.