Strategic SaaS CSM: Drive Adoption, Retention & Growth

Jedox; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading software firm is seeking a Customer Success Manager to engage with clients and ensure their success with the company's solutions. You will manage a portfolio of enterprise customers, driving adoption and strategic engagement. The ideal candidate will have 5–7 years of experience in Customer Success or a related field, along with strong communication and stakeholder management skills. This full-time position is based in Boston, MA, offering a salary range of $110,000–$130,000 per year.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, or Account Management within a SaaS organization.
• Ability to drive retention, expansion, and adoption of SaaS solutions.
• Strong storytelling skills for customer transformation narratives.

Responsibilities

• Act as primary point of contact throughout the customer lifecycle.
• Own a portfolio of customers and drive product adoption.
• Develop Customer Success Plans aligned with business objectives.

Skills

Customer engagement

Stakeholder management

Project management

Communication

Change management

Education

Degree in Business, Economics, Computer Science or related field

Job description

A leading software firm is seeking a Customer Success Manager to engage with clients and ensure their success with the company's solutions. You will manage a portfolio of enterprise customers, driving adoption and strategic engagement. The ideal candidate will have 5–7 years of experience in Customer Success or a related field, along with strong communication and stakeholder management skills. This full-time position is based in Boston, MA, offering a salary range of $110,000–$130,000 per year.