Senior Customer Success Leader: Growth & Strategy

Recurly; Austin (TX); On-site; USD 162,600 - 244,200; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Retirement Plan with company match

Company equity

Flex Time Off

Tuition reimbursement

Job summary

A leading SaaS provider in Austin is hiring a Senior Manager of Customer Success to lead a team of Customer Success Managers. This role focuses on driving customer satisfaction and retention while leveraging data to identify growth opportunities. The ideal candidate has extensive management experience in software industries and a proven track record of engaging with senior executives effectively, aiming to maximize customer value from the platform.

Qualifications

• 3 - 5 years of management experience in a software company.
• Experience working with senior executives.
• Proven ability to enhance customer adoption of products.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Own key metrics such as GRR/NRR and CSAT.
• Collaborate to align on customer goals and feedback.

Skills

Customer success

Leadership

Analytical thinking

Communication

Job description

A leading SaaS provider in Austin is hiring a Senior Manager of Customer Success to lead a team of Customer Success Managers. This role focuses on driving customer satisfaction and retention while leveraging data to identify growth opportunities. The ideal candidate has extensive management experience in software industries and a proven track record of engaging with senior executives effectively, aiming to maximize customer value from the platform.