Strategic Customer Success Manager - SaaS Accounting

Karbon; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid Flexible Time Off

Company paid medical for you and dependents

Company paid dental and vision

Fully company funded short and long term disability

401(k) with company matching

Work-from-home stipend

Up to 8 weeks paid parental leave

Job summary

A leading practice management software company is seeking a Customer Success Manager to enhance client relationships and drive successful change. The ideal candidate has experience in B2B SaaS, excellent communication skills, and can work autonomously in a remote environment. Key responsibilities include developing customer strategies, becoming a product expert, and advocating for clients internally. A competitive salary and benefits package is offered, along with a culture that emphasizes growth and collaboration.

Qualifications

• Experience in a B2B SaaS enablement role with a track record of success.
• Excellent communication & presentation skills.
• Ability to work autonomously in a remote role.

Responsibilities

• Create and own a quarterly success strategy for your customer portfolio.
• Build strong relationships with your customers, understanding their challenges.
• Become a product expert for our Invoicing & Payments product.

Skills

B2B SaaS experience

Relationship building

Communication skills

Project management skills

Job description

A leading practice management software company is seeking a Customer Success Manager to enhance client relationships and drive successful change. The ideal candidate has experience in B2B SaaS, excellent communication skills, and can work autonomously in a remote environment. Key responsibilities include developing customer strategies, becoming a product expert, and advocating for clients internally. A competitive salary and benefits package is offered, along with a culture that emphasizes growth and collaboration.