Strategic SaaS Customer Success Partner

Rippling; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision benefits

401(k) plan

Job summary

A dynamic SaaS company is seeking a Customer Success Specialist to manage client relationships and ensure high engagement with their telematics solutions. The role requires strong communication skills, with responsibilities including onboarding customers, monitoring their usage, and helping them achieve their goals. Candidates should possess a relevant Bachelor's degree and have 3+ years of experience in customer success. The position offers a collaborative environment with a focus on work/life balance and competitive benefits.

Qualifications

• 3+ years of experience in customer success or similar roles within a SaaS organization.
• Proven ability to manage customers and drive engagement.
• Strong communication skills for interacting with various stakeholders.

Responsibilities

• Deliver a positive customer experience and ensure high retention.
• Manage customer onboarding and establish their goals with the solution.
• Build strong consultative relationships with clients.

Skills

Customer relationship management

Communication skills

Problem solving

Time management

Collaboration

Education

Bachelor's Degree in Sales, Marketing, or Business Administration

Tools

CRM software

Job description

A dynamic SaaS company is seeking a Customer Success Specialist to manage client relationships and ensure high engagement with their telematics solutions. The role requires strong communication skills, with responsibilities including onboarding customers, monitoring their usage, and helping them achieve their goals. Candidates should possess a relevant Bachelor's degree and have 3+ years of experience in customer success. The position offers a collaborative environment with a focus on work/life balance and competitive benefits.