Automotive SaaS Customer Success Manager

Solera Corporation; Westlake (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Solera Corporation in Westlake, TX is hiring a Customer Success Manager to drive client retention, satisfaction, and expansion for Shop and Independent Appraiser accounts. You will serve as a trusted advisor, delivering strategic guidance, onboarding, and proactive engagement to maximize value from our SaaS solutions.

You will manage relationships with decision-makers, identify upsell opportunities, address escalations, and promote best practices to enhance product adoption during onboarding.

Qualifications

• Bachelor’s degree or equivalent in automotive and/or insurance carrier industry.
• 3+ years of customer account management and sales experience.
• 3+ years of experience with SaaS products.
• 1+ year hands-on experience with Audatex, Qapter, and related ancillary products.
• Experience using Salesforce CRM.
• Ability to travel 5% based on business needs (U.S. and Canada).

Responsibilities

• Provide onboarding guidance and product training to help clients optimize our SaaS solutions.
• Build and maintain relationships with key decision-makers at Shops and IAs.
• Offer strategic guidance on revenue-generating processes in product operations.
• Gain leadership buy-in for new technologies and process improvements.
• Conduct business reviews, target campaigns, and consultations with leadership to ensure product effectiveness.
• Meet daily/monthly KPIs and manage case activities via calls and emails.

Skills

Customer account management

SaaS products

Sales experience

Audatex

Qapter

Salesforce CRM

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Audatex

Qapter

Microsoft Office

Job description

Solera Corporation in Westlake, TX is hiring a Customer Success Manager to drive client retention, satisfaction, and expansion for Shop and Independent Appraiser accounts. You will serve as a trusted advisor, delivering strategic guidance, onboarding, and proactive engagement to maximize value from our SaaS solutions.

You will manage relationships with decision-makers, identify upsell opportunities, address escalations, and promote best practices to enhance product adoption during onboarding.