Strategic SaaS Account Manager - Retention & Growth

ServiceTrade; Lansing (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

ServiceTrade is seeking a Corporate Account Manager to retain and grow a portfolio of high-end customers within a defined geographic region in the United States. You will expand investments in ServiceTrade apps and services, conduct business reviews, and collaborate with Sales, Customer Success, Support, Professional Services, and Marketing to drive value and renewals.

You will lead opportunities for expansion, negotiate complex renewals, and maintain accurate forecasts for ARR growth while

Qualifications

• 4+ years of Account Management or B2B sales experience.
• Expertise in SaaS solutions.
• Proven ability to hit sales/revenue quotas.
• Strong presentation and reporting capabilities.
• Relationship development skills at all levels within a client organization.
• Highly organized with ability to prioritize in a fast-paced environment.
• Sales process knowledge and professional communication skills.
• Proficiency with Google Apps, Salesforce, Gong.io, Zoom or Google Meet.
• Some travel experience and ability preferred.

Responsibilities

• Maximize retention and minimize churn within a geographic region.
• Engage key customer executives and users as primary business contacts.
• Conduct regular business reviews remotely and on-site to drive usage and value.
• Identify risk accounts and address issues to maximize adoption.
• Escalate customer needs to Customer Success, Support and Professional Services.
• Increase customer investment through business reviews and product demos.
• Create quotes, manage sales cycle, and close expansion/upsell opportunities.
• Negotiate and close complex renewal contracts with growth.
• Maintain accurate ARR forecasts and manage pipeline in Salesforce.com.

Skills

Account management

SaaS solutions

Sales quotas

Presentation skills

Relationship building

Organized

Sales process

Communication skills

Google Apps

Salesforce.com

Gong.io

Zoom

Google Meet

Travel willingness

Education

B.A./B.S. degree

Tools

Salesforce.com

Gong.io

Zoom

Google Apps

Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager to retain and grow a portfolio of high-end customers within a defined geographic region in the United States. You will expand investments in ServiceTrade apps and services, conduct business reviews, and collaborate with Sales, Customer Success, Support, Professional Services, and Marketing to drive value and renewals.

You will lead opportunities for expansion, negotiate complex renewals, and maintain accurate forecasts for ARR growth while