Strategic SaaS Account Manager — Retention & Growth

ServiceTrade; Montpelier (VT); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with employer match

Flexible PTO

Parental Leave

Volunteer time

Professional development assistance

Employee reimbursement program

Job summary

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-end customers in a geographic region. You will drive retention, renewal negotiations, and expansions by guiding customers through the ServiceTrade journey, conducting business reviews, and collaborating with Sales, Customer Success, and Professional Services to maximize value.

You will engage executives and users, manage quotes, and maintain accurate forecasts in Salesforce while striving to exceed quotas and grow

Qualifications

• Bachelor's degree and 4+ years in Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and managing renewal/expansion.
• Proven track record of meeting or exceeding sales quotas.
• Strong presentation and relationship-building skills.

Responsibilities

• Maximize retention and minimize churn.
• Engage executives and users as the primary business contact.
• Conduct regular business reviews to drive adoption and value realization.
• Identify risk accounts and address potential issues.
• Create opportunities for expansion and upsell.
• Negotiate and close renewals and expansions in Salesforce.com.

Skills

Account Management

SaaS sales

Quota attainment

Relationship building

Presentation skills

CRM proficiency

Sales discipline

Education

B.A. or B.S. degree

Tools

Salesforce.com

Gong.io

Zoom

Google Apps

Job description

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-end customers in a geographic region. You will drive retention, renewal negotiations, and expansions by guiding customers through the ServiceTrade journey, conducting business reviews, and collaborating with Sales, Customer Success, and Professional Services to maximize value.

You will engage executives and users, manage quotes, and maintain accurate forecasts in Salesforce while striving to exceed quotas and grow