Strategic SaaS Account Manager (Retention & Growth)

ServiceTrade; Salem (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

ServiceTrade seeks a Corporate Account Manager to manage a portfolio of high-end customers in the United States. You will drive retention and expand investment in ServiceTrade apps and services, negotiating renewals and coordinating with cross-functional teams to deliver value.

You will conduct business reviews, create growth plans, and demonstrate solutions while partnering with Sales, Customer Success, and Marketing to meet customer goals.

Qualifications

• 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Proven history of hitting sales/revenue quotas.
• Corporate level presentation and reporting abilities.
• Relationship development across client levels.
• Highly organized in a fast-paced environment.

Responsibilities

• Engage key customer executives and users as the primary business contact.
• Conduct regular business reviews remotely and on-site to drive usage, adoption and value.
• Identify risk accounts and address issues to maximize adoption.
• Escalate issues to Customer Success, Customer Support and Professional Services as needed.

Skills

Account Management

B2B Sales

SaaS Expertise

Quota Achievement

Presentation Skills

Relationship Building

Organizational Skills

Sales Process Knowledge

Communication Skills

Travel Willingness

Education

Bachelor's degree

Tools

Salesforce

Gong.io

Zoom

Google Meet

Google Apps

Job description

ServiceTrade seeks a Corporate Account Manager to manage a portfolio of high-end customers in the United States. You will drive retention and expand investment in ServiceTrade apps and services, negotiating renewals and coordinating with cross-functional teams to deliver value.

You will conduct business reviews, create growth plans, and demonstrate solutions while partnering with Sales, Customer Success, and Marketing to meet customer goals.