Strategic SaaS Account Manager

ServiceTrade; Maryland City (MD); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical through Cigna

401(k) with employer match up to 3%

Flexible PTO

Parental Leave

PTO for volunteering

Employee Reimbursement Program

Voluntary benefits

Job summary

ServiceTrade in the United States is seeking a Corporate Account Manager to retain and grow a portfolio of high-end commercial contractor customers. You will drive adoption of ServiceTrade apps, conduct business reviews, and negotiate renewals while collaborating across Sales, Customer Success, Support, Professional Services, and Marketing.

The role emphasizes strategic account planning, cross-functional collaboration, and delivering measurable revenue growth through expanded investments in our

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Possess corporate level presentation/reporting abilities.
• Relationship development skills at all levels within a client organization.
• Highly organized and ability to prioritize activity and work in a fast paced, team environment.
• Selling experience and understanding of sales process required.
• Professional oral, written, presentation, and interpersonal communication skills.
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred (<15%)

Responsibilities

• Engage key customer executives and users as the primary business contact.
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training.
• Master key skills and competencies that are required to perform this role at the highest level.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools.

Skills

Account management / B2B sales

SaaS solutions

Quota attainment

Presentation / reporting

Relationship building

Organizational skills

Sales process

Communication skills

Sales tools (Google Apps, Salesforce,

Travel (<15%)

Education

Bachelor's degree

Tools

Salesforce.com

Google Apps

Gong.io

Zoom

Google Meet

Job description

ServiceTrade in the United States is seeking a Corporate Account Manager to retain and grow a portfolio of high-end commercial contractor customers. You will drive adoption of ServiceTrade apps, conduct business reviews, and negotiate renewals while collaborating across Sales, Customer Success, Support, Professional Services, and Marketing.

The role emphasizes strategic account planning, cross-functional collaboration, and delivering measurable revenue growth through expanded investments in our