Strategic SaaS Client Success Leader

Storable; Alton (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health coverage for you and family

HSA/HRAs to offset deductibles

Flexible vacation policy

Volunteer Time Off

Mental well-being resources

Pet parent leave

Job summary

Storable is seeking a Senior Client Success Manager to drive value for our storage and SaaS clients. You will connect client objectives with Storable’s products, manage key relationships, and collaborate on onboarding and strategic account planning.

Travel to client sites and company locations is required as needed. You will leverage CRM tools and Google Workspace to track progress, communicate health, and lead cross-functional initiatives that improve outcomes and product adoption.

Qualifications

• 7+ years of experience in client success, account management, or related roles in storage or SaaS.
• Experience leading workshops and large-scale initiatives.
• Ability to travel to client sites and company locations as needed.
• Strong documentation and communication skills.

Responsibilities

• Manage relationships with key Clients to drive adoption, renewals, and satisfaction.
• Consult with clients and collaborate on onboarding plans tailored to each client.
• Set up and configure customer accounts with accuracy in partnership with Implementation.
• Strategize with clients to align with business goals and customize accounts.
• Use CRM to track interactions and progress; report on client health.
• Lead discovery workshops and coordinate with internal teams for success.

Skills

Client success

Account management

SaaS

Stakeholder management

Project management

Tools

CRM tools

Google Workspace

Job description

Storable is seeking a Senior Client Success Manager to drive value for our storage and SaaS clients. You will connect client objectives with Storable’s products, manage key relationships, and collaborate on onboarding and strategic account planning.

Travel to client sites and company locations is required as needed. You will leverage CRM tools and Google Workspace to track progress, communicate health, and lead cross-functional initiatives that improve outcomes and product adoption.