Senior SaaS Client Success Leader

Storable; Orangeburg (SC); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health coverage for you and family

401(k) match after 60 days

HSA contribution and a lower-deduct H

Flexible vacation and PTO

Parental leave

Volunteer Time Off

Job summary

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable's storage solutions. You will drive collaboration across teams to boost retention, satisfaction, and lifetime value, ensuring escalated issues are resolved and value realization is achieved.

You will manage relationships with key clients, lead onboarding plans, configure accounts with accuracy, and translate feedback into product requirements while partnering with product and engineering teams to

Qualifications

• Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive, etc.).
• Exceptional presentation skills, comfortable leading large group presentations and product demonstrations.
• Strong ability to translate complex business problems into technical solutions, and communicate those to both technical and non-technical audiences.
• Strong Client empathy with a focus on client success and relationship building.
• Proven ability to partner with clients to understand current and future business challenges, translating them into actionable people, product, and process strategies.
• Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives.
• Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams.
• Strong documentation, follow-up, and expectation management capabilities.

Responsibilities

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
• Secure executive visibility into Storable's business results and strategic initiatives.
• Identify patterns in Client usage to improve product adoption and organizational effectiveness.
• Partner with Storable's product and engineering teams to translate Client feedback into actionable product requirements.
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
• Utilize CRM tools to accurately track Client interactions and progress.
• Facilitate and participate in Client business review meetings to ensure alignment and success.
• Communicate overall Client health and elevate at-risk accounts when necessary.
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.

Skills

Google Workplace

Presentation skills

Translate business problems to tech

Client empathy

Stakeholder management

SaaS implementations

Documentation & follow-up

Tools

Google Workspace

CRM tools

Job description

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable's storage solutions. You will drive collaboration across teams to boost retention, satisfaction, and lifetime value, ensuring escalated issues are resolved and value realization is achieved.

You will manage relationships with key clients, lead onboarding plans, configure accounts with accuracy, and translate feedback into product requirements while partnering with product and engineering teams to