Strategic SaaS Account Manager - Retention & Growth

ServiceTrade; Central City (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Flexible PTO

Parental Leave

Volunteer PTO

Job summary

ServiceTrade in the United States is seeking a Corporate Account Manager to retain and grow strategic customer investments in ServiceTrade apps and services. You’ll manage a portfolio of high-end clients, conduct business reviews, and coordinate with Sales, Customer Success, and Professional Services to secure renewals and expansions.

The role requires a BA/BS and 4+ years in B2B SaaS sales or account management, excellent communication, and proven quota attainment. Some travel (<15%) is expected. You will develop growth plans, deliver value, and help customers realize ROI through adoption of our platform.

Qualifications

• BA/BS degree with 4+ years in Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and selling processes.
• Proven history of meeting sales quotas.
• Strong communication and relationship-building skills.

Responsibilities

• Maximize retention and minimize churn through executive engagement.
• Increase customer investment via reviews and demos leading to expansions.
• Account planning and cross-functional collaboration across Sales, CS, Support, and Marketing.
• Training and administration including Salesforce.com record-keeping.

Skills

Account management

SaaS sales

Quota attainment

Client relationship

Presentation skills

Sales process

CRM experience

Cross-functional collaboration

Education

BA/BS degree

Tools

Salesforce

Gong.io

Google Apps

Zoom

Job description

ServiceTrade in the United States is seeking a Corporate Account Manager to retain and grow strategic customer investments in ServiceTrade apps and services. You’ll manage a portfolio of high-end clients, conduct business reviews, and coordinate with Sales, Customer Success, and Professional Services to secure renewals and expansions.

The role requires a BA/BS and 4+ years in B2B SaaS sales or account management, excellent communication, and proven quota attainment. Some travel (<15%) is expected. You will develop growth plans, deliver value, and help customers realize ROI through adoption of our platform.