Strategic SaaS Account Manager: Retention & Growth

ServiceTrade; Beaverton (OR); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits (Cigna)

401(k) with employer match

Flexible PTO

Job summary

ServiceTrade is seeking a Corporate Account Manager to oversee retention and expansion of a portfolio of high-end customers in a defined region. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals while collaborating across Sales, Customer Success, and Professional Services teams.

You will be responsible for growing customer value, negotiating complex renewals, and maintaining accurate forecasting of ARR in Salesforce.

Qualifications

• BA/BS degree with 4+ years in Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and proven history of hitting sales quotas.
• Ability to present and report to executives; strong written and verbal communication.

Responsibilities

• Engage key customer executives and users as the primary business point of contact.
• Conduct regular business reviews to drive usage, adoption, and value realization of ServiceTrade apps.
• Identify risk accounts and address issues with Success, Support and Professional Services teams.
• Create opportunities for expansion and upsell, manage quotes and renewals.

Skills

Active listening

Consultative selling

Client engagement

Presentation skills

Negotiation

Education

B.A./B.S. degree with 4+ years of Account Management or equivalent B2B sales experience

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Google Apps

Job description

ServiceTrade is seeking a Corporate Account Manager to oversee retention and expansion of a portfolio of high-end customers in a defined region. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals while collaborating across Sales, Customer Success, and Professional Services teams.

You will be responsible for growing customer value, negotiating complex renewals, and maintaining accurate forecasting of ARR in Salesforce.