Strategic SaaS Account Manager - Retention & Growth

ServiceTrade; Clayton (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical through Cigna PPO and HDHP

Health Savings Account with company

Dental and Vision through Unum

Flexible Spending Account

Dependent Care Account

Company-paid Life insurance

STD and LTD

Voluntary benefits including Life,  CI

401(k) with employer match

Flexible PTO

10 company holidays

Parental Leave

Paid Time Off for Volunteering

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to lead retention, expansion, and renewals across a portfolio of high-end customers in a defined region. You will partner with Sales, Customer Success, and Professional Services to drive ARR growth and ensure customer value.

You’ll conduct business reviews, build growth plans, demonstrate solutions, and collaborate to address issues. The ideal candidate has SaaS experience, strategic thinking, and a proven quota track record.

Qualifications

• BA or BS degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and proven quota attainment.
• Ability to present and report to executives at all levels.
• Strong relationship-building skills within client organizations.
• Highly organized, able to prioritize in a fast-paced team environment.
• Sales experience and understanding of the sales process required.
• Proficiency with Google Apps, Salesforce, Gong.io, Zoom or Google Meet; travel <15%.

Responsibilities

• Maximize retention and minimize churn through executive engagement with customers.
• Create opportunities for expansion via business reviews and product demonstrations.
• Negotiate and close renewals and upsell opportunities within the customer base.
• Develop and maintain account plans and collaborate across internal teams.
• Maintain accurate customer records in Salesforce and other sales tools.

Skills

Account management

SaaS

Quota attainment

Presentation

Relationship building

Time management

Sales process

Communication

Travel <15%

Education

B.A./B.S. degree

Tools

Salesforce

Gong.io

Zoom

Google Apps

Job description

ServiceTrade is seeking a Corporate Account Manager to lead retention, expansion, and renewals across a portfolio of high-end customers in a defined region. You will partner with Sales, Customer Success, and Professional Services to drive ARR growth and ensure customer value.

You’ll conduct business reviews, build growth plans, demonstrate solutions, and collaborate to address issues. The ideal candidate has SaaS experience, strategic thinking, and a proven quota track record.