Strategic SaaS Account Manager – Retention & Growth

ServiceTrade; Michigan; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Flexible PTO

Parental Leave

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to manage high-end customer portfolios in a Michigan region. You will drive retention, upsell, and renewals while collaborating with Sales, Customer Success, and Professional Services to maximize value and revenue.

You will conduct business reviews, craft growth plans, and negotiate complex renewals, leveraging SaaS expertise and cross-functional teamwork to deliver measurable outcomes for clients and for ServiceTrade.

Qualifications

• BA or BS degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and a history of meeting quotas.
• Strong presentation, reporting, and relationship-building skills.

Responsibilities

• Maximize retention and minimize churn by engaging executives and users as the primary business contact.
• Increase customer investment through business reviews, product demos, quotes, and expansion opportunities.
• Negotiate renewals and upsell while maintaining accurate ARR forecasts in Salesforce.
• Develop and maintain account plans aligning customer goals with ServiceTrade solutions.
• Maintain accurate customer records and collaborate with Sales, CS, and Professional Services.

Skills

Account Management

SaaS sales

Renewals & upsell

Relationship building

Sales forecasting

Strategic planning

Cross-functional collaboration

Customer reviews

Negotiation

Education

BA/BS degree

Tools

Salesforce

Gong.io

Google Workspace

Zoom

Job description

ServiceTrade is seeking a Corporate Account Manager to manage high-end customer portfolios in a Michigan region. You will drive retention, upsell, and renewals while collaborating with Sales, Customer Success, and Professional Services to maximize value and revenue.

You will conduct business reviews, craft growth plans, and negotiate complex renewals, leveraging SaaS expertise and cross-functional teamwork to deliver measurable outcomes for clients and for ServiceTrade.