Strategic SaaS Account Manager - Growth & Retention

ServiceTrade; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical through Cigna, PPO and HDHP

Dental and Vision through Unum

401(k) with company match

Flexible PTO

Parental Leave

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to retain and grow a portfolio of high-end customers across a geographic region. You’ll drive adoption of ServiceTrade apps and services, conduct business reviews, and secure renewals while collaborating with Sales, Customer Success, Support, and Product teams.

You’ll lead strategic conversations with executives, identify expansion opportunities, and manage forecasts and ARR growth within Salesforce.com.

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Possess corporate level presentation/reporting abilities.

Responsibilities

• Maximize client retention and minimize churn.
• Engage key customer executives and users as the primary business contact.
• Conduct regular business reviews and drive usage, adoption, and value realization.
• Identify risk accounts and address issues to maximize adoption.
• Coordinate with Customer Success, Support, and Professional Services to resolve needs.
• Increase customer investment through business reviews and product demonstrations.
• Create quotes, manage sales cycle, and close expansion/upsell opportunities.
• Negotiate and close complex renewal contracts that foster growth.

Skills

SaaS sales

Account management

Quota achievement

Relationship building

Time management

Communication skills

Presentation skills

Sales process

Cross-functional collaboration

Education

Bachelor's degree

Tools

Google Apps

Salesforce.com

Gong.io

Zoom

Job description

ServiceTrade is seeking a Corporate Account Manager to retain and grow a portfolio of high-end customers across a geographic region. You’ll drive adoption of ServiceTrade apps and services, conduct business reviews, and secure renewals while collaborating with Sales, Customer Success, Support, and Product teams.

You’ll lead strategic conversations with executives, identify expansion opportunities, and manage forecasts and ARR growth within Salesforce.com.