Strategic SaaS Account Manager – Retention & Growth

ServiceTrade; Alabama; Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with match

Flexible PTO

Parental leave

Résumé du poste

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-value customers in Alabama, driving retention, expansion, and renewals while collaborating across Sales, Customer Success, and Product teams to yield measurable business impact.

You will lead strategic account planning, conduct business reviews, and negotiate renewals, with a focus on increasing customer investment and long-term value.

Qualifications

• 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in hitting sales/revenue quotas.
• Corporate-level presentation/reporting abilities.
• Relationship development skills at all levels within a client organization.
• Highly organized and able to prioritize activity in a fast-paced, team environment.
• Selling experience and understanding of sales process required.
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet.
• Some travel experience and ability preferred (<15%).

Responsabilités

• Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business contact.
• Conduct regular business review conversations remotely and on-site to drive usage, adoption, and value realization.
• Identify Risk Accounts and address issues that may prevent customers from maximizing adoption.
• Assist customers by escalating issues to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment: Create opportunities for clients to increase investment through reviews and demos.
• Manage quotes, sales cycle and close expansion and upsell opportunities within the customer base.
• Negotiate and close complex renewal contracts to drive growth and additional investment.
• Exceed quota by maintaining pipeline and accurate ARR forecasts in Salesforce.
• Account Planning & Cross-Functional Collaboration: Develop and maintain account plans; coordinate across teams.
• Training and Administration: Maintain knowledge of ServiceTrade products and document activity in CRM.

Connaissances

SaaS sales expertise

Account management

Quota attainment

Executive relationship skills

Sales forecasting

Communication skills

Cross-functional collaboration

Travel ability

Formation

B.A. or B.S. degree with 4+ years in Account Management or B2B sales

Outils

Salesforce.com

Gong.io

Zoom

Google Meet

Google Apps

Description du poste

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-value customers in Alabama, driving retention, expansion, and renewals while collaborating across Sales, Customer Success, and Product teams to yield measurable business impact.

You will lead strategic account planning, conduct business reviews, and negotiate renewals, with a focus on increasing customer investment and long-term value.