Strategic SaaS Account Manager - Growth & Retention

ServiceTrade; Maryland; Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical through Cigna

Flexible Spending Account

Company-paid Life insurance

Voluntary benefits including Variable{

401(k) with employer match

Flexible PTO

10 company holidays

Parental Leave

PTO for Volunteering

Employee Reimbursement Program

Zusammenfassung

ServiceTrade is seeking a Corporate Account Manager in Maryland to retain and expand a high-end customer portfolio across a defined region. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals, while collaborating with Sales, Customer Success, and other teams to deliver value.

The role emphasizes ownership of customer journeys, growth planning, and upsell opportunities within a fast-paced, cross-functional environment. Travel pace is modest as needed.

Qualifikationen

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Proven history of success in obtaining and hitting sales/revenue quotas
• Corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity in a fast-paced team environment
• Selling experience and understanding of sales process
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (<15%)

Aufgaben

• Maximize retention by engaging key customer executives and users
• Conduct regular business reviews remotely and on-site to drive usage and value
• Identify risk accounts and address issues to maximize adoption
• Create opportunities for expansion and upsell within the ServiceTrade customer base
• Negotiate and close renewal contracts with growth when possible
• Maintain pipeline and accurate ARR forecasts in Salesforce.com

Kenntnisse

SaaS expertise

Quota attainment

Relationship building

Communication

Ausbildung

B.A./B.S. with 4+ years AM

Tools

Google Apps

Salesforce.com

Gong.io

Zoom

Jobbeschreibung

ServiceTrade is seeking a Corporate Account Manager in Maryland to retain and expand a high-end customer portfolio across a defined region. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals, while collaborating with Sales, Customer Success, and other teams to deliver value.

The role emphasizes ownership of customer journeys, growth planning, and upsell opportunities within a fast-paced, cross-functional environment. Travel pace is modest as needed.